Answer
$299 setup$249/mo
Final price quoted after a free 15-minute call.
Auto repair · New England
AI Receptionist for Auto Repair Shops in New England
A no-start at 6pm becomes the next shop's tow if you do not answer. The receptionist answers the shop number, collects the vehicle and the symptom, and books the drop-off you have room for.
- Year, make, model, and the symptom, with no diagnosis
- Drop-offs only in the openings you actually have
- A car that is unsafe to drive is handed to a person
Prefer to call? Dial the auto demo line: (781) 412-8045
$249/mo · A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
Demo recording · fictional business
Transcript7:415G
Live callAfter hours · 0:48
ReceptionistThanks for calling Main Street Auto. How can I help?
CallerMy check-engine light came on this morning.
ReceptionistIs the light solid or flashing, and is the car driving normally?
CallerIt's a 2018 Honda CR-V. It drives fine.
ReceptionistYou're set for tomorrow at 8. You'll get a confirmation email shortly.
VoicemailAnswered
Text to the office
Answered · booked tomorrow 8:00Ryan Kelly, 2018 Honda CR-V, solid check-engine light. Confirmation emailed.TomorrowAdded to calendar
8:00 AM · Diagnostic2018 Honda CR-V · shuttleExample · fictional business
What it handlesThe calls this business actually gets
- Diagnostic drop-offs in a window you allow
- After-hours no-starts passed to a person
- Status calls take a message instead of guessing
- Year, make, model, and a short symptom
This shop line
A diagnostic and a tow are different calls
A check-engine light, when the car still drives, is booked as a diagnostic drop-off in a window you allow.
A breakdown, or a car that will not move, is handled as a tow using the rule you set, not as a normal appointment.
Read more
In a repair shop the phone rings while the people who know the answer are under a car. A customer wants a drop-off for a check-engine light. Another wants to know if their vehicle is ready.
A third is on the side of Route 3 with a car that will not start. The advisor who would normally pick up is on a test drive or at the counter with someone else.
Triphammer sets up an AI receptionist for independent auto repair shops across New England.
It answers the shop number day and night.
It collects the year, make, model, and the symptom.
It books the kind of visit you actually have room for.
You get a text summary either way.
It hands off anything you have marked as urgent, including a car that is unsafe to drive.
Status calls can take a message for the advisor instead of pretending the car is done. The receptionist is not a technician. It does not quote a repair, diagnose a noise, or promise a same-day finish. It follows the questions your advisor already asks.
How the setup goes
- 01
We stand at the counter and listen.
How you book drop-offs, what you will not promise over the phone, and which calls should find a person immediately.
- 02
We write the script with your advisor.
Vehicle questions, shop hours, and the line that tells callers they are speaking with an automated receptionist.
- 03
We turn it on over the shop number.
Bookings land on your calendar. You get a text summary. A person can pick up or call back whenever the script says they should.
Plans
Starting price. We tailor it up or down to your needs, and confirm your final price on a free 15-minute call.
Answer + Follow-Up
$790 setup$449/mo
Final price quoted after a free 15-minute call.
Full Front Desk
$1,490 setup$699/mo
Final price quoted after a free 15-minute call.
Added features are priced individually for each customer.
On the script
The rest of what the receptionist covers.
- Diagnostic and repair appointments with a drop-off window
- After-hours no-starts, with unsafe cars passed to a person
- "Is my car ready?" calls that take a message instead of guessing
- The vehicle year, make, model, and a short description of the symptom
- A text summary for the advisor before the next morning
- A script that tells the caller this is an automated receptionist
Where the calls get lost
The problems owners describe.
The people who can answer are under the hood.
A shop cannot stop a job every time the line rings. The call goes to voicemail, and the customer, who is already worried about the car, calls the dealer or the shop down the road.
Status calls bury the new work.
"Is it done?" is a fair question and a poor use of a technician's afternoon. Those calls need a callback from the advisor, not a made-up answer. New diagnostic bookings should not wait behind them.
After hours is when cars fail.
People discover a no-start when they are leaving work, not at 10am on a Tuesday. If the shop number is dark from 5pm to 8am, that job is gone before you open.
The schedule is a puzzle, not an empty grid.
You may book by drop-off window, by technician, or by the bay that can take a noise diagnosis. The receptionist should offer only the openings you defined, not a generic 30-minute slot that does not match how the shop runs.
A sample call
How a scripted call can go.
This is a sample script for an auto shop call. It is not a real customer and not a completed repair.
1
ReceptionistThanks for calling Main Street Auto. How can I help?
CallerThe check-engine light came on this afternoon. The car still drives.
2
ReceptionistWhat's the year, make, and model, and is the car safe to drive?
Caller2018 Honda CR-V. Yes, it still drives.
3
ReceptionistI won't quote a repair or name a part. If the car dies in traffic, I'll pass it to a person.
4
ReceptionistI have a Thursday morning drop-off for a diagnostic. Does that work?
CallerThursday morning works.
ReceptionistYou're booked for tomorrow at 8:00. I'll email you a confirmation.
No quote and no diagnosis
Added to calendar · Thu 8:00 · Drop-off
5
Text to the shop · 8:11 PMAnswered · booked Thu 8:002018 Honda CR-V, check-engine light, still drives. Confirmation emailed.
Example · fictional business
How a missed call becomes a booking
From a 9:14pm ring to a booked visit, before the caller hangs up.
Your AI receptionist works on the number you already publish. Here's one call, start to finish.
Without an answer Phone rings at 9:14pm Goes to voicemail Caller books the next business
The phone rings
After hours, on your existing number. No new number for customers to learn.
Incoming callUnknown caller ClosedIt answers in your voice
Your greeting, your questions, your rules. It says up front that it is an automated receptionist.
Answering"Thanks for calling Main Street Auto. How can I help?"
It books the visit
Picks an open slot from your calendar using the visit types and hours you set.
Your calendarWeek of Oct 12The caller gets an email
The caller gets a confirmation email. You get a one-line summary of who called and what was booked.
To the callerConfirmation emailed. You're booked at Main Street Auto.
To you9:14pm · answered · booked Tue 10:30
Example · fictional businessBooks on your calendar. Calendar: Google Calendar or Microsoft Outlook.
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
Works with the tools you already use
- Jobber
Other apps quoted on request.
The receptionist uses the shop phone number and the calendar you already run. The tools we set up are Google Calendar, Microsoft Outlook, QuickBooks, Jobber, and Square. Other apps quoted on request. We do not ask a shop to change its repair software in order to answer the phone.
Across New England
Repair shops pick up a mix of commuter cars, work trucks, and summer traffic. Triphammer works with businesses all over New England. This page is for independent shops. The demo line on this page is the auto receptionist, so you can hear the shape of a call before you book time with us.
Questions
Before you book the call.
How much does an AI receptionist for an auto repair shop cost?
For an auto shop, Answer covers the phones and after-hours calls. Answer + Follow-Up adds quote follow-up, missed-call text-back, and review requests. Full Front Desk adds reminders and cancellation fill. Answer: $299 setup · $249/mo. Answer + Follow-Up: $790 setup · $449/mo. Full Front Desk: $1,490 setup · $699/mo. A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract. Final price quoted after a free 15-minute call.
How does pricing work?
Every project starts with a one-time setup fee, then a flat monthly plan. Plans are month-to-month with no long-term contract. The amounts shown are the plan prices, and your final price is quoted after a free 15-minute call.
Will callers know they are talking to AI?
Yes. It tells them. Most callers care more that someone answered and that the next step is clear. It follows the script you approve.
What if it gets something wrong?
You can see the calls, and a person can step in at any time. You decide what should be passed to your team right away. We do not claim it never makes a mistake.
Do I keep my phone number?
Yes. The receptionist works with the phone number and calendar you already have. You do not need a new phone system.
Can I pause it in the off-season?
You can pause for up to 6 months and keep your number and settings, then pick up where you left off.
Will it quote a repair?
No. Prices and diagnoses stay with your advisor and your technicians. The receptionist collects the vehicle and the symptom and books the visit you allowed.
What about tows and cars that will not start?
You decide the rule. Many shops have the receptionist take the location and a callback number, then alert the on-call person instead of booking a normal drop-off.
Book a free 15-minute call
Bring the call you keep missing.
We will tell you whether an AI receptionist fits, and what we would set up first.