Main Street Auto - demo call (fictional business, caller and details)

Receptionist: Thanks for calling Main Street Auto. How can I help?
Caller: Hi, my check-engine light came on this morning.
Receptionist: Okay. Is the light solid or flashing? And is the car driving normally?
Caller: It's solid, and it seems to drive fine.
Receptionist: Good. A solid light is usually safe to drive on. What's the year, make, and model?
Caller: It's a 2018 Honda CR-V.
Receptionist: Thanks. I can get you in for a diagnostic tomorrow at 8 AM, or Thursday at 1. Which works?
Caller: Tomorrow at 8. My name's Ryan Kelly.
Receptionist: Thanks, Ryan. Will you wait for it, or would you like a ride from our shuttle?
Caller: I'll need the shuttle, please.
Receptionist: No problem, the shuttle is on us. You're set for tomorrow at 8 for a check-engine diagnostic, and you'll get a confirmation email shortly.
Caller: Perfect, thanks.