You cannot answer from a crawlspace.
The call comes while you are on the tools. By the time you wipe your hands, the homeowner has called the next company on the search results.
HVAC, plumbing, and landscaping · the South Shore
AI Receptionist for HVAC, Plumbing, and Landscaping on the South Shore
The crew is on a job. The no-heat call does not wait in the truck.
HVAC, plumbing, and landscaping companies on the South Shore lose calls in the same hour: the owner is on a roof, under a sink, or on a mower, and the office line is in a pocket. A no-heat call in January, a leaking pipe on a Sunday, or a spring cleanup request in March all sound the same on a missed-call list. They are not the same job, and they do not deserve the same voicemail.
Triphammer sets up an AI receptionist that answers the company number, asks whether this is an urgent repair or a scheduled visit, and books only the windows you actually run. Urgent calls go to the on-call person you named. Everyone else gets a text confirmation, and you get a summary with the address and the problem in the caller's words.
Use the general demo line and tell her whether you run HVAC, plumbing, or landscaping. If a caller reports a gas smell, the receptionist is scripted to tell them to leave the building and call 911 or their gas utility. It does not book that as a routine visit. You still get the alert.
Hear it answer
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
What it handles
The calls this business actually gets.
- No-heat, no-cool, and no-water calls, with your urgent rules
- Maintenance visits and estimates booked into real arrival windows
- Landscaping cleanups, mowing, and project requests that are not emergencies
- The street address, so you know whether the job is in your area
- A text summary to the owner or dispatcher after every call
- A clear line that the caller is speaking with an automated receptionist
Where the calls get lost
The problems owners describe.
Urgent and estimate calls are mixed together.
A burst pipe and a quote for spring mulch both look like a missed call. One of them is damage happening now. The script has to ask which it is before it offers a Tuesday window.
The service area is the South Shore, not every town in Massachusetts.
A call from outside the towns you cover should not become a two-hour drive. The receptionist can ask for the town and follow the boundary you set, from Hanover out through Weymouth, Marshfield, Scituate, Duxbury, and the rest of the list you approve.
Seasonal work has a different phone day.
Landscaping peaks in spring and fall. Heating peaks in the first cold week. A single greeting that never changes still needs different booking rules when the board is full of no-heat calls.
A sample call
How a scripted call can go.
This sample is a no-heat call. It is not a real homeowner and not a real dispatch.
The heat is out after dark.
A homeowner in Pembroke calls at 9:20pm. The thermostat is set to 68 and the house is at 55. The receptionist answers the company number and says it is an automated receptionist.
It checks safety before it books.
It asks whether anyone smells gas or hears a detector. If the answer is yes, it tells them to leave and call 911 or the gas utility, and it alerts your on-call person. It does not schedule a sales visit.
A normal no-heat call gets an arrival window.
If there is no gas smell, it asks the town, the type of system if the caller knows it, and whether anyone in the house needs heat tonight for a medical reason you told us to treat as urgent. Then it offers the on-call window you defined, or the next maintenance opening if you do not roll trucks at night.
The technician gets a useful text.
The summary has the name, the address, the town, and "no heat, no gas smell, house at 55." That is enough to call ahead. It is not a diagnosis.
A landscaping call the next day is a different script.
A caller wants a fall cleanup and a quote. The receptionist does not treat it as an emergency. It collects the town, the kind of work, and offers an estimate window, or takes a message if you quote those in person only.
How it works
Three steps, then the phone is covered.
- 01
We ride along with how dispatch works today.
Urgent list, service towns, arrival windows, and what the on-call person wants in a text.
- 02
We set the scripts apart.
Repair, maintenance, and landscaping estimates do not share one booking rule.
- 03
We go live on your number.
You keep the number. You get the summary. A person can take over the call.
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
Works with the tools you already use
Crews that already run ServiceTitan or Jobber can keep them. We build inside those products when they are what you use, and inside Google Calendar when that is the book. If you dispatch from a different app, or from a group text, say so on the call. We will confirm the connection before we name it. QuickBooks can remain where invoices are sent. The receptionist does not replace your dispatcher.
On the South Shore
Triphammer is at 58 Tyler Lane, Hanover, MA. The companies this page is for work across the South Shore: Hanover, Norwell, Hingham, Pembroke, Hanson, Rockland, Marshfield, Scituate, Weymouth, and Duxbury. Winter no-heat calls and spring cleanup calls both land here. The general demo line is the one to call. Tell her which trade you run.
Questions
Before you book the call.
How does pricing work?
Every project starts with a one-time setup fee, then a flat monthly plan. Plans are month-to-month with no long-term contract. Prices start at the amounts shown, and your final price is quoted after a free 15-minute call.
Will callers know they are talking to AI?
Yes. It tells them. Most callers care more that someone answered and that the next step is clear. It follows the script you approve.
What if it gets something wrong?
You can see the calls, and a person can step in at any time. You decide what should be passed to your team right away. We do not claim it never makes a mistake.
Do I keep my phone number?
Yes. The receptionist works with the phone number and calendar you already have. You do not need a new phone system.
Can I pause it in the off-season?
You can pause for up to 6 months ($29/mo keeps your number and settings), then pick up where you left off.
What if the caller smells gas?
The script tells them to leave the building and call 911 or their gas utility, then alerts your on-call person. It does not book that as an ordinary visit.
Can landscaping and HVAC share a company number?
Yes. The receptionist asks what the caller needs and follows the script for that trade. You approve both scripts.
Book a free 15-minute call
Bring the call you keep missing.
We will tell you whether an AI receptionist fits, and what we would set up first.