What counts as a minute?
Connected talk time between a caller and your AI receptionist, rounded up to the next full minute per call (the way phone carriers bill). Blocked spam and calls under 10 seconds don't count.
What happens if I go over my included minutes?
Extra minutes are billed at your plan's rate ($0.35, $0.30 or $0.25) on your next invoice. You'll get a heads-up when you hit 80% of your minutes. If you'd rather never pay overage, we can pause the AI at your limit so calls ring through to your regular line. If you go over regularly, we'll suggest the plan that saves you money.
What will I actually pay, and is there a contract?
Every price on this page is a starting price for the included limits listed (minutes, connected apps, numbers, texts, call flows, revision rounds and support hours). Your final setup and monthly price is quoted in writing after a free 15-minute call, based on those limits and anything extra you need. No long-term contract: you pay a one-time setup fee plus a flat monthly plan, month-to-month. If you prepay for a year, you get 1 month free.
How do I cancel?
Give us 30 days' notice by email or phone and we'll turn it off at the end of that billing period. Seasonal business? You can pause instead for up to 6 months ($29/mo keeps your number and settings), then pick up where you left off.
What does the setup fee cover, and how long does setup take?
It covers the build: learning your business, writing your call flows and FAQ answers, connecting your calendar and apps, setting up your number and text messaging, and test calls with you until it sounds right (2–4 revision rounds, depending on plan). Simple builds usually go live within about two weeks of your kickoff call. Integrations with industry software take longer, and we'll give you a date before you pay.
Can I keep my phone number?
Yes. Your number stays yours. Most clients keep their existing number and forward calls to their AI line, either all the time, after hours, or when nobody picks up. If you'd rather move your number to us, ask us and we'll walk you through porting.
Which calendars and apps do you connect to?
Pro and Premium include a calendar connection (Google Calendar or Outlook) plus a CRM or Google Sheet. We also connect many tools that have an integration, such as Jobber, Square, HubSpot and QuickBooks Online, plus some dental, medical and auto-shop systems on Premium. Tell us what you use on your free call and we'll confirm before you sign up.
Is it HIPAA compliant? We're a dental or medical office.
Ask us before you share patient information. Our dental and medical receptionists can answer questions, take messages and book appointments, and we'll talk through how patient information is handled for your practice before setup.
I already have voicemail. Why pay for this?
Many callers hang up instead of leaving a message and call the next business on the list, so you never know they called. An AI receptionist actually answers: it can book the appointment, answer the question, or take a detailed message, and it sends you a summary of every call.
What if the AI says something wrong?
Call or email us. We'll fix the answer, usually within your plan's support response time, and every plan includes monthly tuning hours to keep improving it. We can also switch the AI off instantly so calls go to your regular line while we fix it.