The service and the phone happen at the same time.
Color processing does not pause because the line is ringing. If the only way to book is to interrupt a guest, the booking does not happen.
Salons and spas · the South Shore
AI Receptionist for Salons on the South Shore
A stylist with foils in a guest's hair cannot pick up the phone.
On a Saturday in a South Shore salon, every stylist is with a guest and the front desk, if there is one, is checking someone out. The call is a request for a balayage with a specific stylist, a men's cut before work on Monday, or a question about whether you take a walk-in. The phone rings at the station. Nobody can reach it. The guest calls the next salon.
Triphammer sets up an AI receptionist that answers while your team stays with the person in the chair. It books the service for the length that service actually takes, respects stylist requests when that stylist has an opening, and texts a confirmation. You get a summary. Callers are told they are speaking with an automated receptionist.
There is not a separate salon demo number. Call the general line on this page and tell her you run a salon or spa. The receptionist does not invent prices, and it does not promise a correction or a chemical service your stylists have not agreed to book by phone.
Hear it answer
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
What it handles
The calls this business actually gets.
- Haircuts booked for the length you set, not a generic half hour
- Color and highlight requests that land in a consult or a longer block
- Requests for a named stylist, with another opening offered if you allow it
- Reschedules when a guest cannot make the time they already have
- After-hours calls that would otherwise be a Monday voicemail pile
- A text to the guest and a summary to the salon
Where the calls get lost
The problems owners describe.
Color is not a haircut slot.
A 30-minute opening cannot hold a highlight. If the phone books the wrong length, the book looks full and the day runs late. The receptionist has to know the difference because you wrote it down.
Guests ask for a person, not a chair.
"Anything with Alex on Thursday" is the actual request. Booking them with whoever is free, when they named someone, creates a cancellation later. The script should ask, and should follow the rule you set when that person is booked.
Sunday night is when people plan the week.
The call comes after the salon is dark. A recording that lists your Tuesday hours does not put them on the book. By Monday the guest has already found a time somewhere else.
A sample call
How a scripted call can go.
This sample is a script, not a real guest and not a real appointment.
A Thursday-night color request.
A guest calls at 9:05pm wanting a balayage with a stylist she has seen before. The receptionist answers, says it is an automated receptionist for the salon, and asks whether she is a current guest.
It asks for the service and the person.
It confirms the service is a color appointment, asks which stylist, and uses the longer block you assigned to that service. It does not quote a price and does not promise a result.
It offers two real openings.
If that stylist has a long enough opening, it offers two choices. The guest picks one. If the stylist is full, it follows your rule: offer another stylist, or take a message for the one they asked for. It does not silently move them.
The guest gets a text. You get a summary.
The confirmation names the service, the stylist, and the time. Your summary says who called and what was booked, so the front desk is not reconstructing it from a voicemail in the morning.
A correction or a complaint takes a person.
If the caller is unhappy about a previous visit, the receptionist does not try to fix it. It takes the message and marks it for the owner or the stylist, the way you asked.
How it works
Three steps, then the phone is covered.
- 01
We learn the book.
Service lengths, stylist rules, what can be booked after hours, and what must wait for a person.
- 02
We write the script in your salon's voice.
Callers hear that it is automated. The questions match what your desk already asks.
- 03
We turn it on over your current number.
The appointment lands on the calendar you use. You can step in on any call.
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
Works with the tools you already use
We book into the calendar the salon already uses. If that is Google Calendar, we can work there. If you use a salon booking product, tell us which one on the 15-minute call so we can confirm it before we say it is connected. We will not list specialty salon software as supported until that check is done. The phone number stays yours.
On the South Shore
Salons in Hanover, Hingham, Norwell, Scituate, Marshfield, Weymouth, and the other South Shore towns on this site run on Saturday traffic and weekday evenings. Triphammer is in Hanover. The setup is for a single-chair studio or a multi-stylist shop. The difference is the rules, not a different product.
Questions
Before you book the call.
How does pricing work?
Every project starts with a one-time setup fee, then a flat monthly plan. Plans are month-to-month with no long-term contract. Prices start at the amounts shown, and your final price is quoted after a free 15-minute call.
Will callers know they are talking to AI?
Yes. It tells them. Most callers care more that someone answered and that the next step is clear. It follows the script you approve.
What if it gets something wrong?
You can see the calls, and a person can step in at any time. You decide what should be passed to your team right away. We do not claim it never makes a mistake.
Do I keep my phone number?
Yes. The receptionist works with the phone number and calendar you already have. You do not need a new phone system.
Can I pause it in the off-season?
You can pause for up to 6 months ($29/mo keeps your number and settings), then pick up where you left off.
Can it handle spa services and hair in one salon?
Yes, if you define the services and the lengths. A massage block and a haircut block stay different because you said so.
Will it discount or quote a color price?
No. Money stays with your team. The receptionist books the time and names the service.
Book a free 15-minute call
Bring the call you keep missing.
We will tell you whether an AI receptionist fits, and what we would set up first.