The phone and the front desk are the same person.
Check-in, insurance cards, and a ringing line do not take turns. When the desk is with a patient, the call goes to a mailbox. The patient does not know you were busy. They know nobody picked up.
Dental practices · the South Shore
AI Receptionist for Dental Practices on the South Shore
Patients who hit voicemail book with the next practice.
A dental office on the South Shore often has one person covering the front desk, the checkout, and the phone. That person is walking a patient back, printing a receipt, or covering lunch when the next call comes in. The caller has a chipped tooth, a child with a swollen gum, or a question about a cleaning they have been putting off. If nobody answers, a lot of those people call the next office that does.
Triphammer sets up an AI receptionist for dental practices in Hanover and across the South Shore. It answers on the number the office already publishes. It says it is an automated receptionist. It asks the questions your front desk would ask, books the kind of visit you want booked, and texts the office a short summary. A person can step in at any time, and you decide which calls count as urgent.
This page is about the phone at a dental practice. It is not a clinical product, and the receptionist does not give dental advice. Treatment decisions stay with your team. The job of the receptionist is to stop the missed call from becoming a missed patient, including evenings and weekends when the office is closed.
Hear it answer
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
What it handles
The calls this business actually gets.
- New-patient calls that ask for a first exam
- Existing patients who need to move a hygiene visit
- After-hours tooth pain, with urgent calls passed to a person
- Questions about office hours, location, and what to bring
- A text summary of who called, what they needed, and what was booked
- A script you approve, in the tone of your front desk
Where the calls get lost
The problems owners describe.
Tooth pain does not wait for Monday morning.
A broken crown on a Saturday is a real call. If it lands in voicemail, the patient looks for an office that answers. You can decide which symptoms should page someone and which ones can take the next opening.
New patients are the easiest calls to lose.
A new patient has no loyalty yet. They called you because you were close, or because someone in Norwell, Hingham, or Hanover gave them the name. If the first try fails, the second call is often a different practice.
A cancellation leaves a hygiene chair empty.
Someone cancels a cleaning and the opening sits there until a person has time to work a list. The receptionist can offer the opening to the next patient who is waiting, using the rules you set, instead of leaving it until the next morning huddle.
A sample call
How a scripted call can go.
This is a sample of how a scripted call can go. It is not a recording of a real patient, and it is not a promise about a particular office.
The caller says what happened.
A person calls at 7:40pm. A filling broke while they were eating. They want to know if they can be seen. The receptionist answers, says it is an automated receptionist for the practice, and asks whether they are a current patient.
It asks the front-desk questions, not clinical ones.
It asks which tooth, whether there is swelling or bleeding, how long it has hurt, and whether they need the first opening or a specific day. It does not diagnose the tooth or quote a treatment.
Urgent calls go to a person.
If the caller describes swelling, trouble swallowing, or an injury, the receptionist does not keep them in a booking script. It passes the call or a message to the person you named for urgent calls. You decide that list.
A routine break gets the next opening.
If the call matches the visits you are willing to book after hours, it offers an open exam time from your calendar and places the visit there. The caller gets a text confirmation with the day and time.
The office gets a summary.
You get a text with the caller's name, the reason, whether they are new or existing, and what was booked. In the morning the front desk sees the visit instead of a blinking light and a guessing game.
How it works
Three steps, then the phone is covered.
- 01
We listen to how the desk answers today.
Which calls should be booked, which should wait, and which should reach a person immediately.
- 02
We set the receptionist up in your voice.
It uses your questions, your hours, and the wording you approve. Callers are told they are speaking with an automated receptionist.
- 03
It goes live on the number you already use.
Visits land on the calendar you already run. You get a text after the call, and a person can take over whenever you want.
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
Works with the tools you already use
We connect it to the phone number the practice already publishes and to the calendar the front desk already uses. Triphammer builds inside tools such as Google Calendar and QuickBooks when those are the systems you run. If the practice keeps the book in a dental system, confirm that system with us before we treat it as connected. We will not name specialty software as a connection until you and we have checked it. You should not have to change practice software just to answer the phone.
On the South Shore
Triphammer is based at 58 Tyler Lane in Hanover, MA. Dental practices we talk with are on the South Shore: Hanover, Norwell, Hingham, Pembroke, Hanson, Rockland, Marshfield, Scituate, Weymouth, and Duxbury, along with the rest of Plymouth County. The same receptionist can cover a single-doctor office or a practice with a hygienist column and a doctor column, as long as the booking rules are written down.
Questions
Before you book the call.
How does pricing work?
Every project starts with a one-time setup fee, then a flat monthly plan. Plans are month-to-month with no long-term contract. Prices start at the amounts shown, and your final price is quoted after a free 15-minute call.
Will callers know they are talking to AI?
Yes. It tells them. Most callers care more that someone answered and that the next step is clear. It follows the script you approve.
What if it gets something wrong?
You can see the calls, and a person can step in at any time. You decide what should be passed to your team right away. We do not claim it never makes a mistake.
Do I keep my phone number?
Yes. The receptionist works with the phone number and calendar you already have. You do not need a new phone system.
Can I pause it in the off-season?
You can pause for up to 6 months ($29/mo keeps your number and settings), then pick up where you left off.
Can it book hygiene and a limited exam differently?
Yes, if you want those visits handled on different rules. You tell us which appointments can be booked automatically and which ones should be left for the front desk.
Will it talk about insurance or treatment?
It can share the office facts you approve, such as which plans you mention on the site. It does not give clinical advice or promise what a visit will cost.
Book a free 15-minute call
Bring the call you keep missing.
We will tell you whether an AI receptionist fits, and what we would set up first.