Lunch is when the phones stack up.
The front desk is checking out a surgery or bathing a dog. Three calls arrive. One of them is a pet that should be seen today. Voicemail does not sort that.
Veterinarians and groomers · the South Shore
AI Receptionist for Veterinarians and Groomers on the South Shore
A sick-pet call and a nail-trim call should not go through the same script.
Veterinary clinics and grooming shops on the South Shore share a front desk and almost nothing else about the phone. A clinic call might be a dog that has been vomiting since noon. A grooming call might be a request for a bath before a holiday weekend. If both calls hit the same voicemail, the clinic loses a medical conversation and the groomer loses a chair that could have been filled.
Triphammer sets up an AI receptionist that can tell those calls apart, using the rules you write. For a clinic, it collects the pet, the symptom, and whether this is a current client, and it passes anything you mark as urgent to a person. For a groomer, it books the service and the groomer the client asked for, if that opening exists. In both cases it says it is an automated receptionist, and it texts you a summary.
There is no separate veterinary demo line. Use the general demo number on this page and tell her you run a clinic or a grooming shop, so you can hear how a call is handled. The receptionist does not give medical advice, quote a procedure, or decide that a pet can wait.
Hear it answer
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
What it handles
The calls this business actually gets.
- Sick-pet calls that collect the symptom and hand urgent ones to a person
- Wellness and vaccine visits booked only into openings you allow
- Grooming services with the right length of appointment
- Requests for a specific groomer or doctor, when you want that respected
- New-client questions about hours, location, and what to bring
- A text summary that says clinic call or grooming call, not a vague note
Where the calls get lost
The problems owners describe.
Grooming no-shows leave a wet-dog-shaped hole.
A cancelled bath is an hour you could have offered to the next client on the list. Someone has to make that call. Often nobody does until the slot is already gone.
Owners call after you lock the door.
Vomiting, limping, and "he will not eat" show up in the evening. A grooming question about Saturday shows up then too. The recording that says you open at eight does not tell you which message to return first.
One script cannot cover both businesses.
A clinic that also offers bathing, or a town that has both a vet and a groomer down the street, still needs different questions. Mixing them is how a nail trim gets treated like an emergency, or a lethargic cat gets offered a bath.
A sample call
How a scripted call can go.
Two sample calls follow. Neither is a real client. They show how the scripts stay different.
A clinic call about vomiting.
An owner calls at 6:50pm. Their dog has vomited twice since lunch and is still drinking water. The receptionist says it is an automated receptionist for the clinic and asks the pet's name, the owner's name, and whether they are a current client.
It does not decide how sick the pet is.
It asks how many times, whether there is blood, and whether the pet is collapsed or struggling to breathe. Those last answers, if yes, are on the urgent list you defined, and the call or a message goes to a person immediately. Otherwise it offers the next sick-visit opening you allowed, or takes a callback if you do not book medical visits after hours.
A grooming call the next morning.
A different caller wants a bath and nail trim for a golden retriever before the weekend, with a specific groomer if she is open. The receptionist asks the breed, the service, and the groomer, then offers a real opening of the length you set for that service.
Confirmations go to the owner and to you.
The grooming client gets a text with the day, time, and what to expect at drop-off, using the wording you approved. You get a summary that marks it as grooming, not medical. The clinic call from the night before is a separate summary.
You still own the exceptions.
First-time anxious pets, matted coats you want to see before booking, and any medical question stay on the list of calls a person handles. The receptionist is there so the ordinary calls do not bury those.
How it works
Three steps, then the phone is covered.
- 01
We separate the call types with you.
Medical versus grooming, urgent versus bookable, and the questions each one needs.
- 02
We load the script you approve.
Callers hear that they are talking with an automated receptionist. The wording matches the clinic or the shop, not a generic call center.
- 03
We connect it to the number and the book you have.
You get a text after each call. A person can step in. We do not replace the technician, the veterinarian, or the groomer.
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
Works with the tools you already use
We use the phone number on your door and the calendar your desk already trusts. Google Calendar is a common fit. If the clinic or shop runs a specialty booking system, bring the name to the call. We will confirm whether we can book into it before we say so. QuickBooks can stay the place invoices live. Nothing on this page is a claim that every veterinary or grooming product is already connected.
On the South Shore
Clinics and groomers in Hanover, Norwell, Hingham, Pembroke, Hanson, Rockland, Marshfield, Scituate, Weymouth, and Duxbury see the same pattern: a short staff, a full book, and calls that arrive while everyone is holding an animal. Triphammer is based in Hanover and sets the receptionist up for businesses on the South Shore. Hear the general demo line and say whether you are a clinic or a groomer.
Questions
Before you book the call.
How does pricing work?
Every project starts with a one-time setup fee, then a flat monthly plan. Plans are month-to-month with no long-term contract. Prices start at the amounts shown, and your final price is quoted after a free 15-minute call.
Will callers know they are talking to AI?
Yes. It tells them. Most callers care more that someone answered and that the next step is clear. It follows the script you approve.
What if it gets something wrong?
You can see the calls, and a person can step in at any time. You decide what should be passed to your team right away. We do not claim it never makes a mistake.
Do I keep my phone number?
Yes. The receptionist works with the phone number and calendar you already have. You do not need a new phone system.
Can I pause it in the off-season?
You can pause for up to 6 months ($29/mo keeps your number and settings), then pick up where you left off.
Can one receptionist cover both a clinic and a grooming desk?
Only if you want it to, and only with two scripts. We will not use a grooming booking flow for a sick pet.
Does it give medical advice?
No. It collects what you asked us to collect and follows your urgent-call rules. Care decisions stay with your medical team.
Book a free 15-minute call
Bring the call you keep missing.
We will tell you whether an AI receptionist fits, and what we would set up first.