The people who can answer are under the hood.
A shop cannot stop a job every time the line rings. The call goes to voicemail, and the customer, who is already worried about the car, calls the dealer or the shop down the road.
Auto repair · the South Shore
AI Receptionist for Auto Repair Shops on the South Shore
A no-start at 6pm becomes the next shop's tow if you do not answer.
In a South Shore repair shop the phone rings while the people who know the answer are under a car. A customer wants a drop-off for a check-engine light. Another wants to know if their vehicle is ready. A third is on the side of Route 3 with a car that will not start. The advisor who would normally pick up is on a test drive or at the counter with someone else.
Triphammer sets up an AI receptionist for independent auto repair shops in Hanover and on the South Shore. It answers the shop number day and night, collects the year, make, model, and the symptom, and books the kind of visit you actually have room for. Status calls can take a message for the advisor instead of pretending the car is done. You get a text summary either way.
The receptionist is not a technician. It does not quote a repair, diagnose a noise, or promise a same-day finish. It follows the questions your advisor already asks, and it hands off anything you have marked as urgent, including a car that is unsafe to drive.
Hear it answer
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
What it handles
The calls this business actually gets.
- Diagnostic and repair appointments with a drop-off window
- After-hours no-starts, with unsafe cars passed to a person
- "Is my car ready?" calls that take a message instead of guessing
- The vehicle year, make, model, and a short description of the symptom
- A text summary for the advisor before the next morning
- A script that tells the caller this is an automated receptionist
Where the calls get lost
The problems owners describe.
Status calls bury the new work.
"Is it done?" is a fair question and a poor use of a technician's afternoon. Those calls need a callback from the advisor, not a made-up answer. New diagnostic bookings should not wait behind them.
After hours is when cars fail.
People discover a no-start when they are leaving work, not at 10am on a Tuesday. If the shop number is dark from 5pm to 8am, that job is gone before you open.
The schedule is a puzzle, not an empty grid.
You may book by drop-off window, by technician, or by the bay that can take a noise diagnosis. The receptionist should offer only the openings you defined, not a generic 30-minute slot that does not match how the shop runs.
A sample call
How a scripted call can go.
This is a sample script for an auto shop call. It is not a real customer and not a completed repair.
A check-engine light, after dinner.
Someone calls at 8:10pm. The light came on that afternoon. The car still drives. They want it looked at this week. The receptionist answers on the shop number and says it is an automated receptionist.
It collects the vehicle, not a diagnosis.
It asks year, make, and model, whether the car is safe to drive, and what the driver noticed. It does not name a part or a price. If the caller says the car died in traffic or will not stop safely, it treats that as urgent and passes it to the person you chose.
It offers a real drop-off window.
For a drivable car, it looks at the openings you allow for diagnostics and offers one. The caller picks a morning drop-off. The visit is written onto the calendar the shop already uses, and the caller gets a text with the time.
A status call takes a different path.
If the next caller only wants to know whether yesterday's brake job is ready, the receptionist does not invent an answer. It takes the name and the vehicle and tells them the advisor will call back. That message is in your summary.
The advisor starts the day with a list.
In the morning you see who booked, what they drive, and who is waiting on a status. The night call is a job on the board, not a voicemail nobody had time to hear.
How it works
Three steps, then the phone is covered.
- 01
We stand at the counter and listen.
How you book drop-offs, what you will not promise over the phone, and which calls should find a person immediately.
- 02
We write the script with your advisor.
Vehicle questions, shop hours, and the line that tells callers they are speaking with an automated receptionist.
- 03
We turn it on over the shop number.
Bookings land on your calendar. You get a text summary. A person can pick up or call back whenever the script says they should.
A one-time setup fee plus a flat monthly plan, month-to-month with no long-term contract.
Works with the tools you already use
The receptionist uses the shop phone number and the calendar you already run. Shops that schedule in ServiceTitan, Jobber, or Google Calendar can stay on that book. We already work inside those tools when they are what you use. If you run a different shop system, tell us on the call and we will confirm the connection before we promise it. We do not ask a shop to change its repair software in order to answer the phone.
On the South Shore
Shops along the South Shore pick up a mix of commuter cars, work trucks, and summer traffic toward Marshfield, Scituate, and Duxbury. Triphammer is in Hanover. We set this up for independent shops in Hanover, Norwell, Hingham, Pembroke, Hanson, Rockland, Weymouth, and the towns around them. The demo line on this page is the auto receptionist, so you can hear the shape of a call before you book time with us.
Questions
Before you book the call.
How does pricing work?
Every project starts with a one-time setup fee, then a flat monthly plan. Plans are month-to-month with no long-term contract. Prices start at the amounts shown, and your final price is quoted after a free 15-minute call.
Will callers know they are talking to AI?
Yes. It tells them. Most callers care more that someone answered and that the next step is clear. It follows the script you approve.
What if it gets something wrong?
You can see the calls, and a person can step in at any time. You decide what should be passed to your team right away. We do not claim it never makes a mistake.
Do I keep my phone number?
Yes. The receptionist works with the phone number and calendar you already have. You do not need a new phone system.
Can I pause it in the off-season?
You can pause for up to 6 months ($29/mo keeps your number and settings), then pick up where you left off.
Will it quote a repair?
No. Prices and diagnoses stay with your advisor and your technicians. The receptionist collects the vehicle and the symptom and books the visit you allowed.
What about tows and cars that will not start?
You decide the rule. Many shops have the receptionist take the location and a callback number, then alert the on-call person instead of booking a normal drop-off.
Book a free 15-minute call
Bring the call you keep missing.
We will tell you whether an AI receptionist fits, and what we would set up first.