Main Street Law - demo call (fictional business, caller and details)

Receptionist: Thanks for calling Main Street Law. How can I help?
Caller: Hi, I was rear-ended last week, and the other driver's insurance keeps calling me. I think I need a lawyer.
Receptionist: I'm sorry that happened. I can set you up with a free consultation. Just so you know, I can't give legal advice, and nothing's confidential until you've hired the firm, so just the basics for now. What's your name and a good callback number?
Caller: Sam Porter. 555-0163.
Receptionist: Thanks, Sam. And what's the other driver's name? We check that before every consultation.
Caller: Linda Grant.
Receptionist: Got it. Attorney Hayes can meet with you Thursday at 11 AM, or Friday at 3 PM. Which works better?
Caller: Thursday at 11.
Receptionist: You're booked for Thursday at 11 with Attorney Hayes. I'll email your confirmation, along with a list of what to bring.
Caller: Great, thank you.